TERMS AND CONDITIONS OF THE ONLINE STORE RIPSTOP.PL
§ 1
GENERAL PROVISIONS
1. These Terms and Conditions constitute the terms of providing electronic services, as referred to in Article 8(1) of the Act of 18 July 2002 on the Provision of Services by Electronic Means (hereinafter referred to as the “Terms and Conditions”).
2. The Terms and Conditions specify:
a. the types and scope of services provided electronically within the online store operating under the domain [www.ripstop.pl](https://www.ripstop.pl), operated by Maciej Jerzak, Grottgera street 7A/6, 60-757 Poznań, NIP 7792258892, REGON 380620099, entered into the register of entrepreneurs – the Central Registration and Information on Business (CEIDG) maintained by the minister responsible for economy, and in particular the rules for placing Orders and concluding sales contracts using distance communication means, as well as the rules for Clients’ use of services via the Online Store;
b. the conditions for concluding sales contracts;
c. the conditions for terminating sales contracts;
d. the right of withdrawal from sales contracts;
e. the method of payment;
f. the costs, methods, and delivery deadlines of products;
g. complaint procedures.
3. The Seller makes the Terms and Conditions available, either on their own initiative or at the Client’s request, prior to concluding a service agreement by electronic means, in a form that enables the acquisition, reproduction, and storage of its content using an ICT system.
4. These Terms and Conditions are continuously available on the website.
§ 2
DEFINITIONS
For the purposes of these Terms and Conditions:
1. Seller / Service Provider – Maciej Jerzak conducting business under the name Ripstop – Maciej Jerzak, Grottgera street 7A/6, 60-757 Poznań, NIP 7792258892, REGON 380620099.
2. Client / Service Recipient – a natural person with full legal capacity, a natural person conducting business activity, a legal person, or an organizational unit without legal personality that has legal capacity under special provisions, using the services of the online store and placing orders.
3. Consumer – a Client being a consumer within the meaning of Article 22(1) of the Civil Code.
4. Entrepreneur – a Client being an entrepreneur within the meaning of Article 43(1) of the Civil Code.
5. Buyer – a Consumer, Entrepreneur, or Entrepreneur with consumer rights who concludes a sales agreement in the Online Store Ripstop.pl.
6. Account – an electronic service with an individual Client login and password enabling the Client to perform actions in the Online Store.
7. Terms and Conditions – this document.
8. Goods / Product – a movable item, a product offered for sale in the Online Store Ripstop.pl.
9. Shopping Cart – an IT application available on the Seller’s website Ripstop.pl, enabling the Buyer to place an order. Using the Shopping Cart, the Buyer selects goods and their quantities, calculates the total order value and delivery cost.
10. Sales Agreement – a sales contract for Goods within the meaning of Article 535 of the Civil Code, concluded between the Seller and the Client.
11. Distance Agreement – any agreement concluded between the Seller (entrepreneur) and the Buyer (consumer or entrepreneur with consumer rights) under an organized distance contracting system, without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the conclusion of the agreement.
12. Services – services provided by the Seller electronically within the meaning of the Act of 18 July 2002 on the Provision of Services by Electronic Means.
13. Service provided electronically – performance of a service provided remotely (without the simultaneous presence of the parties) by the service provider, through the transmission of data upon the Client’s individual request, transmitted and received via electronic processing devices, including digital compression, and data storage, entirely transmitted, received, or broadcast via a telecommunications network within the meaning of the Telecommunications Law Act of 16 July 2004.
14. Order – a Client’s declaration of will aimed at concluding a Sales Agreement, specifying the type and quantity of Goods to be purchased and their value.
§ 3
RULES FOR USING THE ONLINE STORE
1. The Seller provides services to the Client under the scope and on the terms specified in these Terms and Conditions.
2. The Seller undertakes to comply with these Terms and Conditions.
3. In connection with the provision of electronic services, the Service Provider uses software and technologies that ensure the security, confidentiality, and integrity of the transmitted data/information.
4. The Client is required to:
a. have access to the Internet;
b. have an up-to-date web browser such as Internet Explorer, Apple Safari, or Google Chrome;
c. ensure safe use of the Online Store by using, in particular, a device equipped with: antivirus software with the latest virus definitions and updates, an effective firewall, all available operating system and browser security updates, enabled cookie acceptance in the browser, and software enabling the reading of PDF files;
d. have access to e-mail.
5. To conclude a Sales Agreement for Goods at a distance via the Online Store, the Client must select Goods on the Store’s website, provide the necessary data for the order, confirm the payment process, and accept the Terms and Conditions.
6. An Order is placed when the Client clicks the “Place Order” button or another button confirming consent to the execution of the order (e.g., “Buy and Pay”).
7. Placing an Order constitutes an offer to conclude a Sales Agreement within the meaning of the Civil Code, submitted to the Seller by the Client.
8. During the entire Order placement process, until the moment of clicking the “Place Order” button or another confirming button, the Client may modify the Order.
9. After placing the Order, the Client receives an e-mail confirming receipt of the Order, containing final confirmation of all essential elements of the Order.
10. Using the Online Store means any activity by the Client leading to familiarization with the content available in the Online Store.
11. The Service Provider uses cookies to collect information related to the Client’s use of the Ripstop.pl online store in order to maintain the logged-in Client’s session and to compile website traffic statistics.
12. The Client may delete cookies at any time or block their placement via options available in their web browser.
13. The agreement for the provision of electronic services is concluded when the Client fills out and confirms the relevant form (registration/shipping/review/newsletter) available on the Store’s website.
14. The agreement is always concluded for an indefinite period and may be terminated by either party at any time without stating reasons, subject to the acquired rights of the other party prior to termination.
15. A Client who has registered an Account may terminate the service agreement by requesting deletion of their Account. A Client may unsubscribe from the “newsletter” service by providing the Service Provider with the relevant e-mail address and requesting its removal from the subscriber list. The Service Provider will delete the Account or/and the e-mail address without undue delay.
§ 4
SERVICES
1. The electronic service provided by the Service Provider is the sale of products:
* tailoring materials and accessories, in particular high-quality technical fabrics such as ripstop, tapes, threads, zippers, and other components used for manufacturing and repairing clothing, tourist and outdoor equipment.
*Product descriptions, including information on weight, color, composition, and purpose, are for informational purposes only and may slightly differ from the actual product appearance due to color display specifics on electronic devices.*
All products offered in the Store are brand new, free from legal defects, and introduced to the market in compliance with applicable law.
2. Services provided electronically by the Service Provider are free of charge.
§ 5
CONDITIONS FOR CONCLUDING AND TERMINATING SALES CONTRACTS AND THE RIGHT OF WITHDRAWAL
1. The Client may conclude a sales contract electronically by accepting the Terms and Conditions in the Store’s shopping cart and providing true contact details.
2. The contract is concluded at the moment of:
a. accepting the contents of the shopping cart with the payment summary;
b. accepting the content of these Terms and Conditions.
3. The sales contract is concluded in Polish or English, in accordance with these Terms and Conditions.
4. At the Buyer’s request, the Seller issues an invoice in electronic form, sent to the e-mail address provided by the Buyer during the ordering process. If the Buyer wishes to change the e-mail address for receiving invoices, they should send a request to [diy@ripstop.pl](mailto:diy@ripstop.pl).
5. The Seller is not responsible for the accuracy of the invoice data provided by a Consumer.
6. Ripstop.pl Online Store reserves the right to make ongoing changes to both the prices of Goods offered by the Seller and the delivery charges. Any such changes do not affect the rights of persons who placed online orders or concluded a sales contract before the changes were introduced.
7. A Consumer Client may withdraw from the sales contract without giving any reason by submitting a declaration. Such a declaration may be sent by e-mail to [diy@ripstop.pl](mailto:diy@ripstop.pl) or by letter (to the Service Provider’s business address) within 14 days from concluding the contract.
8. The Seller shall promptly, but no later than within 14 days from receiving the Client’s withdrawal declaration, refund all payments made by the Client, including the cost of delivering the Goods.
9. The Seller refunds payments using the same method of payment as used by the Consumer, unless the Consumer explicitly agrees to a different refund method that does not involve any costs for them.
10. The Seller may terminate the electronic services agreement with immediate effect if the Client provides unlawful content or violates these Terms and Conditions.
§ 6
METHODS OF PAYMENT
1. Prices of Goods are specified in Polish zlotys (PLN) or euros (EUR) and include VAT.
2. Goods prices do not include delivery costs, which are specified during the order process.
3. The total value of the Order includes the price of the Goods and the delivery costs. The Client does not bear delivery costs only if a free delivery option is offered.
4. The Order will be processed (dispatched) immediately after the conclusion of the sales contract, provided that in the case of bank transfers or Przelewy24 electronic payments, dispatch will take place only after the payment has been credited to the Seller’s bank account. The exception is cash-on-delivery orders.
5. Payment for the Order may be made via:
a. transfer to the Seller’s bank account: 87 1140 2004 0000 3102 8010 6521
b. electronic transfer (Przelewy24)
c. cash on delivery to the courier
§ 7
DELIVERY COSTS, METHODS AND DEADLINES
1. Delivery of Goods is possible within the territory of the Republic of Poland, the European Union, and certain countries outside the European Union; territories excluded from delivery are those affected by armed conflict or other extraordinary events (e.g., natural disasters) preventing delivery.
2. The Seller provides the following delivery methods:
a. courier service (courier / parcel locker)
3. The “Paczkomaty 24/7” service provided by InPost Sp. z o.o. consists of receiving, transporting, and delivering a parcel using a designated parcel locker (an electronic deposit locker), which allows the authorized person to collect the parcel after prior notification by e-mail, SMS, or via the mobile application (for app users). The collection period is 2 days from the moment the parcel is placed in the parcel locker. Uncollected parcels are transferred to the InPost branch, where they may be collected within 3 days. InPost will inform the recipient of such transfer by e-mail, SMS, or via the app. The current list of parcel lockers and InPost branches is available at [http://paczkomaty.pl](http://paczkomaty.pl). Maximum parcel dimensions: 64 cm x 41 cm x 38 cm; maximum weight: 25 kg.
4. The Client bears the delivery costs depending on the chosen delivery method.
5. Upon receipt, the Client must check the contents of the shipment. In case of damage, the Client must report this to the courier and immediately contact the Seller. Complaints concerning mechanical damage during transport will only be considered if a damage protocol signed by the recipient (non-Consumer) and the courier is provided.
6. Order fulfillment time:
a. within Poland – 3 business days from placing the Order;
b. within the EU – 5 to 10 business days from placing the Order;
c. If the Goods are not in stock at the time of the Order, the fulfillment time may be extended, of which the Client will be informed by e-mail.
§ 8
COMPLAINTS AND WARRANTY PROCEDURES
1. The Client may submit a complaint regarding services provided, in writing, to [diy@ripstop.pl](mailto:diy@ripstop.pl) or by letter, under pain of nullity.
2. The complaint should include a brief description of the problem, along with the date and time of its occurrence.
3. In order to enable the Seller to decide whether to accept or reject the complaint, the Consumer or Entrepreneur with consumer rights must return the complained Goods to the Seller’s headquarters or deliver them to the Seller (or a person authorized by the Seller), without undue delay, so the Seller can inspect them or have them assessed by an expert. Returned Goods must meet basic hygiene requirements. If the Consumer’s or Entrepreneur’s claim is accepted, the Seller will reimburse the reasonable delivery costs (excluding any additional costs arising from a delivery method explicitly chosen by the Consumer/Entrepreneur that is more expensive than the standard, commonly accepted delivery method indicated earlier by the Seller).
4. If the sold Goods are defective, the Client may:
* request replacement with defect-free Goods;
* submit a price reduction declaration;
* withdraw from the Sales Agreement.
5. Complaints will be considered by the Seller within 14 days of receipt, or within 30 days in particularly complex cases.
6. The Seller will inform the Client of the outcome by e-mail (to the address from which the complaint was submitted) or by post (to the address provided by the Client).
7. Refunds are made using the same payment method used by the Consumer, unless the Consumer agrees otherwise without incurring additional costs.
§ 9
POSTING AND SHARING REVIEWS WITHIN THE RIPSTOP.PL ONLINE STORE
1. The Service Provider enables Clients, within the scope of electronic services, to post reviews of Goods offered in the Ripstop.pl online store.
2. Posting a review is voluntary and implies the Client’s consent for other Clients and the Service Provider to access its content free of charge.
3. The Service Provider ensures appropriate verification of posted reviews for compliance with these Terms and Conditions.
4. Reviews must not contain unlawful content, in particular:
* infringing third-party rights (including legal persons);
* inciting hatred or violence;
* offensive, unlawful, contrary to good morals and social norms;
* conflicting with the Service Provider’s interests (unfair competition).
5. The Service Provider reserves the right to withhold publication of all or part of a review if it may violate these Terms and Conditions or applicable law.
§ 10
PERSONAL DATA PROTECTION
Every Client purchasing from Ripstop.pl provides their personal data to the Seller. The Seller becomes the data controller, which means they are subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Ripstop.pl uses cookies (data stored on the user’s device) for purposes such as content personalization and targeted advertising. The Client may accept or decline cookies on the Store’s website.
§ 11
FINAL PROVISIONS
1. These Terms and Conditions have been in force since March 2020.
2. The Seller may amend these Terms and Conditions for justified reasons, e.g., changes in applicable law.
3. The content of these Terms and Conditions is available on [www.ripstop.pl](https://www.ripstop.pl).
4. The Terms and Conditions may be saved, downloaded, reproduced at any time by printing or saving them on an appropriate medium.
5. In matters not covered by these Terms and Conditions, the following shall apply:
a. the Civil Code;
b. the Act on the Provision of Electronic Services;
c. the Consumer Rights Act;
d. other applicable provisions of Polish law.
6. The court competent to resolve disputes between the Seller and the Client shall be the court with jurisdiction over the Seller’s registered office.
