This regulation defines the rules and conditions for using the online store available at www.ripstop.pl conducting business under the name Maciej Jerzak, ul. Grottgera Artura 7a/6, 60-757 Poznań, NIP: 7792258892. It specifies the rules for placing Orders and concluding sales contracts using remote communication means, as well as the use of services provided through the Online Store by Customers.

COMMUNICATION DETAILS

ul. Grottgera Artura 7a/6, 60-757 Poznań

Tel. +48 600 057 627

DELIVERY OF GOODS AND PAYMENTS

The prices of Goods in the Store are given in euros and include VAT. Prices of Goods do not include delivery costs, which are indicated during the ordering process. The total value of the Order includes the price of the Goods and delivery costs unless the offer includes information about free shipping.

Payment methods:

– PayPal

– Credit Card (stripe)

– Direct bank transfer

The order processing time is up to 3 business days. If the Goods are not in stock at the time of placing the Order, the processing time may be extended, about which the Client is informed by email. Regardless of the above, the Order will be processed (shipped) immediately after concluding the Sales Agreement. In the case of bank transfer payment or payment through Przelewy24, shipping will occur after the payment is credited to the Service Provider’s account. The Seller delivers the ordered Goods through specialized courier companies. Upon receiving the shipment, we suggest that the Consumer checks the shipment and in case of:

– Mechanical damage to the contents of the shipment,

– Incomplete shipment,

– Discrepancies between the shipment’s contents and the Order,

The Consumer has the right to refuse the Goods. In such cases, we suggest noting any remarks or incidents in the presence of the courier and immediately notifying the Service Provider about the situation. In any case of damage, we suggest making a damage report in the presence of the courier. The Client who is not a Consumer must check the shipment’s contents upon receipt. If damage is found, the Client must report this to the courier and immediately contact the Seller. Complaints about mechanical damage during transport will only be considered if a damage report is made and signed by the non-Consumer recipient and the courier. The Seller reminds that according to Article 548. § 1 of the Civil Code, upon handing over the sold item, the benefits and burdens associated with the item (Goods) and the risk of accidental loss or damage of the item (Goods) pass to the buyer (Client). If the Goods are to be sent by the Seller to the Consumer, the risk of accidental loss or damage of the Goods passes to the Consumer upon handing over the Goods to the Consumer. Handing over the Goods is considered to be their entrustment to the courier, provided the Seller had no influence on the Consumer’s choice of courier.

CONDITIONS FOR WITHDRAWING FROM THE AGREEMENT (RETURNING GOODS)

The Consumer may withdraw from the Sales Agreement concluded remotely without giving any reason, by submitting an appropriate statement in writing within 14 (fourteen) days. The term starts from the date the Consumer or a third party indicated by the Consumer (other than the courier) takes possession of the Goods. To meet the deadline, it is enough to send the statement before it expires to the Seller’s address. The statement can be submitted via email or traditional mail (to the Service Provider’s address or email). In the event of withdrawing from the Sales Agreement, the agreement is considered not concluded. If the Consumer submits a statement of withdrawal before the Seller accepts the offer, the offer ceases to bind.

LEGAL EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE SALES AGREEMENT

The right to withdraw from the agreement does not apply in cases specified in Article 38 of the Act, including contracts:

– For the provision of services if the entrepreneur has fully performed the service with the explicit consent of the consumer, who was informed before the service began that after fulfilling the service, they would lose the right to withdraw from the contract;

– Where the price or remuneration depends on fluctuations in the financial market beyond the entrepreneur’s control, which may occur before the withdrawal period expires;

– Where the subject of the service is a non-prefabricated item made to the consumer’s specifications or serving their individualized needs;

– Where the subject of the service is an item that deteriorates rapidly or has a short shelf life;

– Where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery;

– Where the subject of the service are items that after delivery, due to their nature, are inseparably combined with other items;

– Where the consumer explicitly requested the entrepreneur to visit them to carry out urgent repairs or maintenance. If the entrepreneur provides additional services other than those requested by the consumer, or delivers items other than replacement parts necessary for the repair or maintenance, the right of withdrawal applies to the additional services or items.

COMPLAINTS

The Seller is obliged to deliver Goods free from defects and is liable for defects. A physical defect means non-compliance of the sold Goods with the Sales Agreement. Complaints under warranty for defects (non-compliance of Goods with the Sales Agreement) can be submitted in writing directly to the Service Provider’s address: Maciej Jerzak, ul. Grottgera Artura